Shipping Policy at Demiki
Commonly Asked Shipping Questions
What will my package look like? How will it arrive?
How much does shipping cost?
When will I get my package?
What happens if I receive a broken product?
Discreet Packaging and Shipping
Here at Demiki , we understand our customer’s concerns about privacy and discretion. Everything we ship will be through plain cardboard boxes. Our shipping labels do not say Demiki , and we do everything we can to ensure our packages are discreet.
As such, our packages are shipped to you in standard shipping boxes (Either a plain brown box or a USPS/UPS/DHL/FEDEX priority mail box). Our packages ship discretely – no mention of “Demiki ” on the packaging.
However, “Demiki.com” will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.
Demiki reserves the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.
We have two delivery methods:
1. Shipping from LAX warehouses in the United States, delivery time is 7-10 days.
2. Shipping from Japan/China, delivery time is about 14 days.
International Shipping
We charge a shipping fee of $10 for orders under $100, and free shipping for orders over $100. We ship everywhere in the United States!
Shipping Times and Shipping Speed
Please note that the shipping time does not include the processing time for packaging up and creating orders. Once your order is placed, our shipping team works hard to get that order packaged up well and sent out to you. If placed before 10am, the majority of orders are shipped same day. However, unforeseeable delays may occasionally occur, and processing times can take up to two working days. In rare cases of holiday or special sales, processing times can be between 0-2 working days. Rest assured that the increased processing time simply means our shippers need a wee bit more time to carefully tend to each and every order. Orders are not packaged up on U.S Holidays and other instances in which the postal services are closed. Shipping times do not guarantee package arrival date.
All of our packages are shipped out via USPS, UPS, DHL or Fedex. We offer a variety of shipping speeds through these carriers. Tracking labels are sent out via email once the package is picked up by the shipping carrier. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service. You can track the status of your order using our order tracking tool here.
Items Broken in Shipping
All packages that are broken in shipping will be replaced with the same piece or an equivalent piece that has been agreed upon between Demiki and the customer. Broken packages must be photographed and documented before a return package will be sent out. Demiki must be informed of the break within two days of the customer receiving the package.
Please note: For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can. Please remain calm and polite throughout the broken items replacement process, being angry about the situation will not speed up the process.
Still have questions? Check out our FAQ page for more! All of our most frequently asked questions are answered in there.