Shipping & Returns

How do I return or exchange an item?

You can return or exchange your item within 3 days. We definitely want you to be happy with your purchase, so if you’d like to return or exchange it, we’re here to help. Contact us and we will process your request.

How much is shipping?

For United States:

  • Orders over $100.00 ship for free!
  • Orders under $100.00 ship for a flat rate of $10.

What countries can you ship?

DEMIKI offers shipping to the 48 contiguous states in the United States.

We also ship to the following countries: (International shipping rates apply.)

Australia
Canada
Great Britain
Malaysia
Mexico
New Zealand
Singapore
Indonesia
Europe

While we don’t yet ship everywhere internationally, help us bring DEMIKI around the world by contacting us at hello@demiki.com to let us know where you live and help us get to you sooner.

Where is the package sent from?

1. Shipping from LAX warehouses in the United States, delivery time is 7-10 days.
2. Shipping from Japan/China, delivery time is about 14 days.

What shipping method do you use?

Here are the Final mile carriers for our top countries:

  • United States: UPS, Fedex, USPS, DHL
  • Australia: Australia Post
  • Canada: Canada Post
  • France: DHL, DPD
  • Germany: DPD Germany
  • Hong Kong: HK Post
  • Singapore: Singapore Post, FedEx
  • UAE: Fedex
  • United Kingdom: UPS

Carriers may vary depending on exact routing, and location within the destination country.

How to use the promo code to get 10% off?

Please add your desired products to your shopping cart, then enter the coupon code on the cart page and apply it to enjoy the discount, which is convenient and useful.